Privacy policy


Last Updated: September 5, 2026

1. Overview

This Privacy Policy explains how Celvaya ("we," "us," or "our") collects, uses, and discloses personal information when you visit www.celvaya.shop, place an order, contact us, or otherwise use our services.

Our store is powered by Shopify. By using our website, you acknowledge the practices described below.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details, including name, email, telephone number, billing address, and shipping address
  • Order, purchase, return, refund, and customer-support information
  • Account and preference information
  • Device, browser, IP address, approximate location, pages viewed, and website-interaction data
  • Payment and transaction information processed by Shopify or another payment provider; we do not store complete card numbers

3. How We Use Information

  • Process payments, fulfill orders, and provide shipping or tracking updates
  • Provide customer service and administer returns, exchanges, and refunds
  • Maintain store security and prevent fraud or unauthorized transactions
  • Improve our website, products, and customer experience
  • Send marketing communications where permitted; you may unsubscribe at any time
  • Comply with legal obligations and protect our rights

4. Cookies and Analytics

We use essential cookies for functions such as cart, checkout, account access, and security. We may also use analytics or advertising cookies to understand site activity and measure campaigns. You can use available cookie controls or browser settings to manage non-essential cookies, although some features may be affected.

5. How We Disclose Information

We may disclose relevant information to Shopify, payment processors, fraud-prevention services, fulfillment and shipping partners, customer-support providers, analytics or advertising providers, professional advisers, and authorities when required by law.

We do not sell personal information for money. Depending on the technologies enabled on our store and applicable law, certain advertising or analytics disclosures may be treated as a sale, sharing, or targeted advertising. Where required, eligible consumers may use available privacy controls or contact us to exercise an opt-out right.

6. Privacy Rights

Depending on your state of residence and whether the relevant law applies to our business, you may have rights to request access, correction, deletion, or a portable copy of personal information; opt out of certain sales, sharing, targeted advertising, or profiling; limit certain uses of sensitive information; and appeal a denied request.

To submit a privacy request, email info@celvaya.shop. We may need to verify your identity before completing the request.

7. Data Retention and Security

We retain personal information only as long as reasonably necessary for order fulfillment, support, accounting, fraud prevention, dispute resolution, and legal compliance. We use reasonable administrative and technical safeguards, but no method of electronic transmission or storage is completely secure.

8. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal obligations. The current version will be posted here with a revised date.

10. Contact Us

Store Name: Celvaya
Website: www.celvaya.shop
Email: info@celvaya.shop
Phone: +1 (303) 555-0158
Address: 1740 Shopper Place, Apt 7C, Denver, CO 80202, United States

We typically respond within 24–48 business hours.